Frequently Asked Questions

Many people are often concerned whether the practitioners they are looking to can help them. That’s completely normal and we understand this. But there truly is only one true way of knowing whether we can help you or not and that is with a thorough assessment. What we can say is that we promise to be truthful, open and honest with our findings and also work with you to achieve goals you would like to achieve in ways you feel comfortable in achieving them. We understand for many people they still feel a little insecure, and that’s ok. So if you would like to have a brief chat with one of our practitioners about your case prior to coming in, arrange a 10 minute phone appointment with one of our practitioners so we can quickly work out if your problem is one we often work with.

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Your initial assessment is the most important appointment you’ll have with our team. Your initial assessment provides us with the time to gather all the important bits of information we need to adequately identify the cause of your problems and work with you heading forward. It is comprised of various health, neurological, physiological and biomechanical tests designed to not only find the cause of your problem, but to help us identify any other potential problems that might be developing.

Often we may require the use of further assessments such as our digital foot scanning technology or heart rate variability technology. In some circumstances we may need to refer you for specialized imagery, such as X-Rays or MRI, or for various laboratory tests. Rest assured our team will walk you through this process so there are no worries or fears along the way.

The complete process of an initial assessment can take up to one hour depending upon the complexity of your problem.

Most health funds have some form of rebate for Chiropractic services. A quick call to your private health insurance provider should be able to answer this for you. Usually there is a separate section for ancillary healthcare which includes Chiropractic, Osteopathy, physiotherapy and other similar health care practices. So simply give your insurer a call and they’ll be able to advise you on your level of coverage.

In terms of our office, when you attend for your appointment we’ll provide you with an itemized receipt which you can use to immediately claim your assessment off. This allows you to keep track of your rebates without any stress at all.

Chiropractic care is not directly medicare rebatable in Australia. However, our practitioners do like working with your GP to provide an integrative approach to your health. As such, our team do accept Enhanced Primary Care (EPC) arrangements which allows for some rebates to be paid by medicare.

If you’re unsure or have specific questions in relation to the use of your EPC plan, just give our office a call and we’ll discuss its use with you further.

We have our own specific parking available right behind our office. Feel free to park within this space. Otherwise, there is free parking available on the road alongside our office on Curtin Street.

Tottenham station is approximately 1.5km along Ashley Street and Dobson’s Reserve bus stop is also a mere 50m from our office. Many people attending our office get here via the bus and train.